FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Love Your Clean, we believe in offering clear and competitive pricing for all our services. Here’s what you need to know: No Hidden Fees: Our pricing is straightforward with no surprise fees or additional charges. The price you’re quoted is the price you’ll pay. Discounts: We provide discounts on bundled services and subscriptions, helping you save more when you opt for regular cleanings. Subscribers also receive 10% off any add-on services not included in their plan. Custom Quotes: Each home is unique, so we offer customized quotes based on the size of your home and the services required. This ensures you only pay for what you need. Special Promotions: We regularly run seasonal promotions and offer referral discounts to reward our loyal customers who refer friends and family. Payment Options: Payments can be made through Thumbtack or via a secure link sent to your number or email. Through this link, you can pay using Apple Pay, Klarna, CashApp, and other convenient payment methods. We’re dedicated to providing high-quality service at a fair price and are happy to work with you to find the best package that fits your needs and budget.
- What is your typical process for working with a new customer?
At Love Your Clean, we strive to provide a smooth and satisfying experience for all our customers. Here’s how we work with new clients: Initial Consultation: We begin with a brief consultation to understand your specific cleaning needs. This includes gathering details about your space, areas of focus, and any preferences or concerns you may have. Customized Quote: Based on the information you provide, we’ll offer a customized quote tailored to your home’s size and the services you require. Our quotes are transparent, with no hidden fees. Service Scheduling: Once you approve the quote, we’ll schedule your cleaning service at a time that works best for you. We’ll send you a secure payment link via Thumbtack or directly to your phone or email, where you can pay using Apple Pay, Klarna, CashApp, or other available methods. Confirmation: After payment is received, we’ll confirm the service date and time. We’ll also discuss any specific instructions, such as property access details and securing pets if necessary. Service Delivery: On the day of the service, our professional cleaner will arrive promptly and perform the cleaning according to your specifications. After the service, we’ll send you before and after pictures so you can see the work that was done. Quality Assurance: If you have any concerns or feel something wasn’t addressed to your satisfaction, you can contact us within 24 hours, and we’ll return to resolve any issues at no additional cost. Follow-Up: We’ll follow up to ensure you’re happy with the results and to discuss any future cleaning needs. If you’re interested in ongoing services, we offer bundles and subscription plans that provide excellent value and savings. Our goal is to provide exceptional service while building a lasting relationship with our clients based on trust and satisfaction.
- What types of customers have you worked with?
At Love Your Clean, we’ve had the pleasure of working with a diverse range of clients, including: Homeowners and Renters: We provide cleaning services for clients living in houses, apartments, condos, and townhomes. Whether it’s regular maintenance, deep cleaning, or move-in/move-out services, we cater to various residential needs. Busy Professionals: Many of our clients are busy professionals who need reliable cleaning services to maintain their homes while focusing on their careers. We offer flexible scheduling to accommodate their hectic lifestyles. Families: We work with families of all sizes, helping them maintain a clean and healthy living environment. Our services are tailored to meet the specific needs of families, including those with young children or pets. Elderly and Retirees: We’ve assisted elderly clients who may find it challenging to keep up with household chores. Our compassionate and respectful cleaners ensure their homes are comfortable and clean. Real Estate Agents and Landlords: We often partner with real estate agents and landlords to provide cleaning services for properties before and after tenants move in or out. Our thorough cleaning helps make properties more appealing to potential buyers or renters. Event Hosts: We’ve provided pre- and post-event cleaning services for clients hosting special occasions, ensuring their homes are spotless before guests arrive and after they leave. Our experience with such a wide variety of customers has equipped us to handle almost any cleaning scenario with professionalism and care. No matter your needs, we’re committed to providing top-notch service tailored to your situation.