FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Carpet Cleaning: $35-50/Room Staircase:$5/step Hallway: $25 Service Fee:$25 House Clean Room: $35-50/room Bathroom: $35-50/Room Oven: $39 Fridge:$49
- What is your typical process for working with a new customer?
Oxifresh cleaning process is a low-moisture, eco friendly method that stands out from traditional steam cleaning. First we will walk through with customer about all the concerns and give some suggestions, sign the working order then we will begins with a pretreatment using a green cleaning solution that breaks down dirt and stains. Next, an oxygenated solution is applied to further lift and encapsulate dirt, extracted by using a specialized machine with counter-rotating brushes. Next, special treatment for gum, wine stain, pet stain and food grease. If necessory we will repeat the cleaning process, for high traffic area, we use our sandwich cleaning method. Next clean furniture, sofa or upholstery Finally is vacuuming Unlike steam cleaning, Oxi Fresh uses 95% less water, typically dry in one hour. This method is not only efficient but also safe for pets and childrean and helps prevent mold growth.
- What education and/or training do you have that relates to your work?
All the employees had been trained in Denvor (headquarter)over one week about wide range of text sources, industry practices, company construction and general carpet cleaning techniques. Everything about carpet material, fabric and woven technique. This knowedge includes details about Oxi fresh's low-moisture, eco-friendly cleaning methods, machine handle, cleaning solution, customer service, upholstery cleaning technique, hardwood floor, tile cleaning and house cleaning process. Plus commercial marketing, digital marketing, call center, customer services, company history and company future.