FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Please see our web site for a complete list of our services, rates, policies, and any promotions.
- What is your typical process for working with a new customer?
It is the policy of Odds & Ends Professional Pet Care LLC to meet with clients prior to scheduling any services. This Initial Meeting is at a $30 charge to the client and helps cover setup, scheduling, and overhead costs for those attending. The Meeting allows an important opportunity to meet face to face, ask/answer any questions, and ensure a good match between client expectations and ours. A completed Service Contract and Veterinary Authorization Form must be on file prior to the first scheduled visit. Subsequent meetings (to meet new pet(s), review updated care details, or at the request of client) – $25 per meeting.
- What advice would you give a customer looking to hire a provider in your area of work?
Always hire a professional (licensed, bonded, insured, has had a background check). You are entrusting someone to care for your beloved pets and your property and there should be no shortcuts to safety and peace of mind. Always have a client / provider meeting before agreeing to any services. This ensures both parties are comfortable with each other and allows the opportunity to ask questions and discuss any special requests.