FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When considering our pricing, customers should keep a few key points in mind to fully understand the value they are receiving. First, we aim to offer competitive prices that reflect the quality of our food/services, ensuring that you get the best for the price. It's important to note that our pricing includes not just the food itself but also the excellent customer support and service that comes with it. We believe in being transparent, so you won’t find hidden fees or unexpected charges; the price you see is the price you pay. Additionally, we often have promotions and discounts that can provide further savings, so it's worth checking regularly or signing up for our newsletter to stay informed about any special offers. We also offer flexible payment options to make it easier for you to manage your budget without feeling overwhelmed. Lastly, if you have any questions or need clarification about our pricing, our customer service team is always here to help. Understanding these aspects of our pricing model can help you make an informed decision and feel confident in your choice to order from us. Your satisfaction is our priority, and we strive to create a positive experience at every step of the way.
- What is your typical process for working with a new customer?
When I begin working with a new customer, the first step is usually to have an initial conversation to understand their needs and expectations. This helps me get a clear picture of what they are looking for and allows me to answer any questions they might have about my food or services. After that, Once I have all the necessary information, I create a plan that outline the customer needs, pricing and any other resources. I value open communication, so I make it a point to keep the customer updated throughout the process, addressing any concerns or adjustments that might arise. After the project or service is delivered, I always follow up to ensure they are satisfied and see if there is any additional support they might need. This ongoing relationship is essential to me, as I believe great customer service doesn’t just end with a completed project; it continues as I strive to build trust and provide value consistently. Overall, my goal is to create a positive experience that fosters long-term collaboration.
- How did you get started doing this type of work?
Getting started in the catering business was a journey filled with passion and creativity for me. It all began when I organized a small family gathering for my cousin's birthday. I was excited to prepare the food and set up the decorations, and I received so many compliments from family and friends about the tasty dishes I made. This experience sparked something in me, and I realized that I could turn this enthusiasm into a business. I decided to take a leap of faith and cater for a few local events, offering my services at affordable prices to build my portfolio. Each event taught me something new, whether it was about menu planning, food presentation, or managing time effectively while cooking for a large crowd. I also attended workshops to learn more about food safety and business management, which helped me understand the ins and outs of the catering world. Slowly but surely, word spread about my services, and I started receiving more requests for events like weddings, corporate meetings, and community festivals. With every new opportunity, my love for catering grew stronger, and I became more confident in my skills, steering my passion into a fulfilling career that allows me to delight people with delicious food.