Stand Fast LLC

Hi Gracie, Thank you for bringing your concerns to our attention regarding your recent cleaning service with Stand Fast. We understand your disappointment with the results and appreciate the opportunity to address this matter. It's important to clarify that we did not receive any feedback on the same day as the cleaning. The concerns were only raised after we contacted you regarding the past due balance on your account. Had you reached out to us sooner about the issues, we could have promptly corrected any missed areas to your satisfaction. Upon learning of your dissatisfaction, we offered a complimentary re-clean as a gesture of goodwill. However, we understand that you declined this offer in favor of a discount. Considering the size of your house, our standard rate would have been $357, but we provided a discounted rate of $225. We understand your disappointment with the results and regret if our maximum discount offer of $30 did not fully meet your expectations on top of the already reduced rate. Please know that customer satisfaction is our top priority, and we remain committed to resolving this matter to your satisfaction. We value your feedback and are eager to discuss how we can make amends and regain your trust. We strive to deliver exceptional service and regret that your experience did not meet your expectations. We value your feedback and are committed to addressing any concerns you may have. Please feel free to contact us directly to discuss this matter further.