FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Intelligence 360 Technology & Solutions TV mounting services are straightforward, with costs varying based on the complexity of the job. Basic mounting includes securing the TV to the wall and ensuring it is level. Additional services, such as soundbar mounting, cable management, or in-wall power kits, are available for an extra fee. Factors like the TV size, wall type, and location can influence the final cost. We use and offer our recommended TV mounts ONLY due to liability issues. Work is covered by a service guarantee, and ongoing support is available if needed, although some follow-up services may incur additional fees.
- What is your typical process for working with a new customer?
Please provide pictures for an accurate quote if possible. Customers can schedule a service by phone. Service Options: Customers choose between mounting a TV on a wall, setting it up on a stand, or combining mounting with a soundbar installation. Initial Questions: We may ask for details about the TV, wall type (e.g., drywall, brick), and accessories to ensure the technician is prepared.
- What education and/or training do you have that relates to your work?
10+ years of TV Mounting Techniques: Hands-on training on securely mounting TVs of various sizes and types on different wall surfaces. 10+ years of Electrical Safety: Knowledge of handling power kits, cable management, and safe installation practices. 10+ years of Customer Service Skills: Training to effectively communicate with customers, explain installation options, and provide tutorials. 10+ years of Audio-visual system installation. 10+ years of IT support or networking.