FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At MoveMate we are committed to providing transparent and competitive pricing for our moving services. Here are the key aspects of our pricing policy that you should know: 1. Transparent Pricing Structure Hourly Rates: Our moving services are typically charged on an hourly basis. The rate varies depending on the size of the crew and the number of trucks required. Flat Rates: For long-distance or specific types of moves, we offer flat-rate pricing based on a detailed assessment of your needs. 2. Inclusive Services Equipment and Supplies: We provide all necessary moving equipment and supplies, including dollies, furniture pads, and straps, at no additional cost. 3. Additional Fees Truck Fees: Depends on the size and quantity of vehicles needed for your move but typically between $90-120 4. Discounts and Promotions Seasonal Discounts: Take advantage of our seasonal promotions, which offer discounts during off-peak moving seasons. Referral Discounts: Receive a discount on your next move by referring friends or family who book with us. Military and Senior Discounts: We are proud to offer special discounts for military personnel and senior citizens as a token of our appreciation. 5. No Hidden Fees Upfront Estimates: We provide detailed and upfront estimates so you know exactly what to expect. Our estimates include all potential costs to ensure complete transparency. No Surprise Charges: We believe in honesty and integrity, which means no hidden fees or surprise charges on your final bill.
- What is your typical process for working with a new customer?
1. Initial Inquiry and Consultation Contact: You can reach out to us via phone or email. Consultation: We’ll schedule a free consultation to discuss your moving needs, preferences, and any specific requirements you may have. 2. Customized Moving Plan and Estimate Plan Development: Based on details that you provide, we’ll develop a customized moving plan tailored to your specific needs. Detailed Estimate: We’ll provide you with a comprehensive estimate that outlines all costs, including labor, transportation, packing materials, and any additional services you’ve requested. 3. Scheduling the Move Date Selection: We’ll work with you to select a convenient moving date that fits your schedule. 4. Moving Day Arrival: Our moving crew will arrive on time, equipped with all necessary tools and materials. Loading: We’ll carefully load your belongings onto our moving trucks, ensuring each item is securely packed and protected. Transport: Your items will be transported safely to your new location, following the most efficient route. 5. Unloading and Setup Unloading: Upon arrival, our team will unload your belongings and place them in the designated rooms as per your instructions. Assembly: We’ll reassemble any furniture that was disassembled for the move and ensure everything is set up to your satisfaction.
- What education and/or training do you have that relates to your work?
I have received a bachelors degree in marketing and supply chain. In addition, I have worked in customer service, logistics, and the legal field.