FAQs
- What is your typical process for working with a new customer?
Initial Inquiry: The process begins with the customer reaching out via our website, social media, email, or phone to express interest in our floral and event services. We ask a few preliminary questions to understand the basics: the type of event, date, location, and any specific preferences or ideas they have in mind. Complimentary Consultation: Next, we schedule a complimentary consultation to dive deeper into the customer's vision. This can be done in person, over the phone, or via video call. During the consultation, we discuss the customer’s event details, floral preferences, budget, and any specific themes or colors they are envisioning. We also explore how we can incorporate our unique boutique elements like custom cocktails, candles, or décor pieces. Customized Proposal and Quote: Based on the consultation, we create a customized proposal that outlines the suggested floral arrangements, décor options, and any other requested services. The proposal includes a detailed quote with itemized costs, discounts, fees, and delivery/setup charges. The customer reviews the proposal, and we make any necessary adjustments to ensure it aligns perfectly with their needs and budget. Securing the Booking: To secure the date and our services, a 30% non-refundable deposit is required. We provide flexible payment options and a clear payment schedule to help manage the costs. Planning and Design: Once the booking is confirmed, we move into the planning and design phase. This includes selecting flowers, finalizing arrangements, and discussing any additional elements such as signature cocktails or boutique items. For weddings and large events, we may offer a floral mock-up or sample arrangement to help visualize the final design. Regular Updates and Communication: We maintain regular communication with the customer, providing updates on progress, confirming details, and making any adjustments as needed. We are always available to answer questions or address concerns. If the customer is a member of the Petal Collective, they receive special perks and discounts during this phase. Final Preparation and Payment: Two weeks before the event, we confirm all final details, including delivery times, setup logistics, and specific design elements. The remaining balance is due at this time, ensuring everything is in place for a smooth and stress-free experience. Day of Event Execution: On the day of the event, our team handles all aspects of delivery, setup, and styling according to the agreed plan. We ensure everything looks perfect and aligns with the customer's vision. We also provide any necessary support during the event, such as flower maintenance or last-minute adjustments. Post-Event Follow-Up: After the event, we follow up with the customer to ensure they are satisfied with our services. We welcome feedback and may offer a small token of appreciation, such as a discount on future services or a complimentary floral arrangement. Customers are invited to join our Petal Collective for ongoing engagement and special offers. Building a Relationship: We aim to build a lasting relationship with our customers, ensuring they think of Petals and Cheers for future events or floral needs. We keep them updated with our latest offerings, events, and promotions.
- Describe a recent project you are fond of. How long did it take?
I recently designed a beautiful, intimate wedding for Kiyah and David, with 25 guests. The project featured a romantic floral oasis for the ceremony, complete with a floral arch and petal-lined aisle. For the reception, we created a family-style long table adorned with lush, detailed floral arrangements to enhance the cozy, elegant atmosphere. The entire project took about six weeks from start to finish.
- What advice would you give a customer looking to hire a provider in your area of work?
Know Your Vision: Have a clear idea of your style, theme, and budget. This will help you communicate effectively and find a provider whose aesthetic matches your vision. Review Their Portfolio: Look for a diverse portfolio that showcases creativity and experience with different types of events. This will give you insight into their versatility and design range. Ask About the Process: Understand the provider's process, from consultation to execution, to ensure they can deliver on your expectations and timeline. Prioritize Communication: Choose someone who listens to your needs, is responsive, and can offer guidance while respecting your preferences. Consider Personal Connection: Find a provider you feel comfortable with, as a strong rapport will lead to a more enjoyable and collaborative experience.