FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is determined by the size and scope of the services being provided. You can check out our website to see the full range of fireplace and chimney care we provide. Pricing starts with a consultation, an inspection, and a determination of the services you need; if you have specific questions about pricing you can call us Monday-Friday and speak directly to an owner!
- What is your typical process for working with a new customer?
We start with a consultation call to determine your specific needs then schedule an inspection to assess your fireplace and chimney in person. Once we have determined the scope of services we give you a quote along with the specific details of completing the work for you.
- What education and/or training do you have that relates to your work?
Our company and employees are certified with the Chimney Safety Institute of America (CSIA). For more than thirty years, the Chimney Safety Institute of America (CSIA) has worked to prevent chimney fires, dryer fires, and other home heating disasters by advancing public awareness and providing expert-led education and training to industry professionals