dotcenter Technology Support

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Introduction

My Home Office is located in Atlanta Buckhead GA. Please, before contacting, check if the distance or displacement is an obstacle to our employment contract. Changing Crack Screens cannot be done remotely, and if you are in another state consider sending the laptop by mail. I can Pickup and return your equipment in the Atlanta and Kennesaw neighborhoods, however, there is an additional travel cost. --- - IT Consulting (Hardware, Networks and Microsoft Licensing) - Online support for remote access - formatting of PCs and notebooks - Antivirus and Antispyware Traces - Preventive and Corrective Maintenance of Equipment, - Configuration of maintenance and network and servers - Structured cabling (Projects of logical data networks) - Sale of equipment and computer supplies - Consulting in Purchasing Electronic Equipment and Information Technology I am pleased to meet the challenge well! Comments: - We do not work with Tablets, Phones, or IP Phone system - We do not exchange Microsoft Surface screens, as this is like a Tablet. I would like to introduce myself so that you can get to know me better. I work in my home office and have a passion for what I do! I'm from Brazil, I've lived here for 5 years. I have a degree in Computer Engineering and I offer my 20 years of IT experience to help you with Computer, Network, and Data Recovery problems. If you like and approve our service, leave your review on our Thumbtack and Google Profile.

Overview

Hired 235 times

Background checked

1 employee

15 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Square cash app, Venmo, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

2021

Featured Projects

49 photos

Data Recovery Service - Atlanta 2022
Data Recovery Service

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

152 reviews

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Read reviews that mention:

Lisa C.

May 6, 2023

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Hired on Thumbtack

Exceptional customer service and professionalism. Very knowledgeable about all aspects of computer software, printers, network and Wifi speed testing. He is a genius and provides educational transformational processes so that I can work with speed, integrity and consistency. I will indeed schedule him again!! He has been added to my favorite list. SUPERB!! 💯💯💯💯💯

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Lauren H.

Nov 5, 2023

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Hired on Thumbtack

Helped us diagnose WiFi issues including what to buy and set it all up. Super nice guy and very responsive and professional. Highly recommend.

Details: Personal (Home) • Network setup and installation • Technology support • Router • My home, venue, etc.

Network Support Services

Bruce C.

Oct 6, 2022

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Hired on Thumbtack

Joao was very responsive to my request for repair of my desktop computer, and we were able to arrange a hand-off of the computer for repair within a day. My computer was experiencing periodic blue screens and freezing. It can be very difficult to locate the cause of this type of problem, but Joao was able to find the cause (a conflict between the Windows OS and several outdated drivers) very quickly, and a day later he returned my computer to me, explaining in detail what had caused the issues I was having and how to prevent them from re-occurring. Overall an excellent experience; I will use Joao’s services again without hesitation

Details: PC • Desktop • System error or blue screen • My home, venue, etc.

Computer Repair

Connie B.

May 13, 2022

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Hired on Thumbtack

Joao was very helpful, professional and thorough. His expertise was very obvious and gave me every confidence that he would resolve the problem/malfunction of my laptop. He didn’t disappoint and in no time, he fixed the issue and told me what caused the problem as well as how to address it if it recurs. The problem was in the build of the machine and he provided advise on how to prevent the issue from recurring. He worked quickly and fixed the hardware problem, remotely. I highly recommend seeking his services for your computer problems.

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc.

Computer Repair

Rebecca P.

Jan 26, 2022

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Hired on Thumbtack

Joao is a life saver. Seriously. He did a phenomenal job at recovering corrupted data from an external hard drive that has more than a decade of family photos and documents on it. He was super informative and reliable. I would recommend and trust him to handle sensitive data and be honest and open about expectations. I will always go to him first for technical needs!

Details: Personal • External hard drive • At the pro’s location

Data Recovery Service

Credentials

Background Check

Joao Batista Filho

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I charge only for the service provided, the parts and parts I consult with the customer and indicate what should be purchased. So I try to show Honesty and respect. In some cases where a diagnosis is required before the estimate, if the customer does not authorize the repair, a diagnostic fee that can vary between $ 10 and $ 50 USD may be charged, depending on the working time of the diagnosis.
What is your typical process for working with a new customer?
We offer our best, I try to explain everything that needs or is being done to the client, calmly and patiently. Generating trust and bond. I offer all the necessary consultancy to solve the problem.
What education and/or training do you have that relates to your work?
I have a degree in Computer Engineering from Universidade Catolica de Goias, Brazil. I have more than 20 years of practical and technical experience in the area of technology, Networks, Servers, Computers, Desktops PC, Mac, etc.

dotcenter Technology Support

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