FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Get a full day of our premium cleaning service. Rates start as low as $100, depending on the size and needs of your office. Credit Towards Your Monthly Plan: Love our work? The full trial amount will be credited towards your first month’s service when you sign up for a monthly plan. Enjoy a clean office and peace of mind, all month long!
- What is your typical process for working with a new customer?
When working with a new customer for Cincerely Yours, the typical process might involve the following steps: Initial Contact: Respond promptly to the customer’s inquiry, whether it’s through a phone call, email, or website form. Consultation: Schedule a consultation to discuss the customer’s specific needs, preferences, and schedule. Site Assessment: Conduct a site visit to assess the space and determine the scope of cleaning services required. Service Proposal: Create a detailed service proposal outlining the cleaning tasks, frequency, and pricing. Agreement: Review the proposal with the customer, make any necessary adjustments, and agree on the terms of service. Scheduling: Set up a cleaning schedule that fits the customer’s business operations and minimizes disruption. Service Delivery: Begin providing cleaning services as agreed, ensuring consistent quality and reliability. Feedback Loop: Establish a feedback mechanism to ensure the customer’s satisfaction and address any concerns promptly. Follow-Up: Maintain regular communication with the customer to adjust services as needed and build a long-term relationship. It’s important to us to maintain a professional and concise approach throughout this process to ensure customer satisfaction and a strong online presence.
- What education and/or training do you have that relates to your work?
Over 20 years of experience in Commercial and HealthCare Cleaning