FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The app just sends you an estimate. Our price is calculated based on how many sqft, number of rooms in the house, number of floors, etc.
- What is your typical process for working with a new customer?
Before hiring a cleaning service, customers should assess their specific needs, budget, and frequency of service required. It's important to research the service's reputation, confirm they are insured and bonded, and understand their policies on employee screening and training. Clarify what the service includes, inquire about scheduling flexibility, and understand their complaint resolution process. Discuss payment terms and ensure there are clear protocols for home access and security. This careful consideration helps in choosing the right provider.
- What education and/or training do you have that relates to your work?
In my cleaning business, I combine extensive hands-on experience with formal training. This includes cleaning various environments, advanced industry-specific training, business management education, health and safety protocols, customer service skills, and continuous learning in new technologies and methods. This approach ensures high-quality service and client satisfaction.