FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Delivery Pricing: Standard Delivery and pickup fee include delivery, setup, and return breakdown with pick of all décor items we provide: $125 Delivery + Standard setup only includes delivery and setup only: $75 Hold the Date Retainer: Our Hold the Date service insures we reserves the event or setup date. This provides you comfort knowing you have secured our availability for your event while we work out the details of the services you would like to book with us. Here are the terms: Hold the Date Fee: $150 non-refundable but will be applied to your final invoice balance. Hold the Date Agreement must be signed within 48 hours of receipt. Payment may be made online using any major debit or credit card, cash app and zelle.
- What is your typical process for working with a new customer?
After we have confirmed our availability, we will send you an email that includes a decor questionnaire. Once you have completed the questionnaire, we will reach out to schedule a discovery call. During the discovery call, you'll have the opportunity to share your vision and ideas with us. Our lead designer will offer recommendations and suggestions based on factors such as your event type, space, theme, and budget. We'll gather all the necessary details and provide a service quote based on your decor needs. Once you've made a deposit to secure our services, we'll work closely with you to ensure every detail is covered, and everything is set up on time for your event.
- What education and/or training do you have that relates to your work?
We've been in business going on five years, however, I've been in the service industry over 15 years. I have vast experience in event décor including expectational customer service.