FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
While we know price is a key factor, our services and equipment offers specific benefits, quality assurances, support, and more, that might not be included in the cheaper option. We want to make sure you get the best value for your investment. Let’s see if we can find a way to meet your needs within your budget.
- What is your typical process for working with a new customer?
Our process for working with a new customer involves: initially establishing clear communication channels with email and phone number to send our report for there system, deeply understanding their needs and priorities through detailed conversations, setting expectations regarding deliverable services and timelines, actively managing the project/service, regularly checking in for feedback, and ensuring a smooth repair experience to build a strong relationship.
- What education and/or training do you have that relates to your work?
Every Technician has completed HVAC trade school, received there EPA 608 Certification, NATE Certified and we continue to provide updated training to all technicians every month to ensure the highest quality service and customer experience.