FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Superior Concrete Coating, we pride ourselves on providing top-notch services that cater to our clients' needs and budget. We understand the importance of offering competitive pricing, transparent pricing, financing options, and discounts to show our gratitude to the military, first responders, and educators. We believe in transparency, ensuring that our clients are fully informed about our pricing structure. Our competitive pricing ensures that you receive exceptional value for your investment. We offer flexible financing options to make our services more accessible, allowing you to transform your floor without straining your finances. In recognition of the invaluable contributions made by military personnel, first responders, and educators, we extend special discounts as a token of appreciation. It is our way of expressing gratitude for their dedicated service to our community. Furthermore, we understand that every project comes with unique requirements and budget considerations. To address this, we provide a good, better, best option. This approach allows us to tailor our services to suit your specific needs and financial limitations. Regardless of the option you choose, our team is committed to delivering exceptional results, transforming your floor into a stunning masterpiece. Superior Concrete Coating is dedicated to providing high-quality services, competitive pricing, transparency, financing options, and discounts for military, first responders, and educators. We take pride in our ability to exceed expectations while accommodating our clients' budgets.
- What is your typical process for working with a new customer?
1. Initial Consultation: We begin by scheduling an initial consultation with the customer. This can be done over the phone, via email, or in person. During this conversation, we encourage the customer to share their vision, needs, and any specific requirements they have for their project. 2. Site Visit and Assessment: If necessary, we arrange a site visit to assess the area where the concrete coating will be applied. This step allows us to evaluate the condition of the existing floor, take measurements, and identify any potential challenges or special considerations. 3. Proposal and Pricing: Based on the customer's requirements and the assessment, we prepare a detailed proposal that outlines the scope of work, materials to be used, timeline, and pricing. We aim to provide transparent pricing, ensuring that the customer understands the costs involved and what they can expect in return. 4. Agreement and Scheduling: Once the customer has reviewed and approved the proposal, we proceed with finalizing the agreement. This includes signing a contract or agreement that outlines the terms and conditions of the project. We also discuss scheduling options and work together to determine a suitable start date for the project. 5. Preparatory Work: Before the actual concrete coating application, we prepare the site accordingly. This may involve cleaning and prepping the existing floor, ensuring it is free from dust, debris, or any contaminants that could affect the coating's performance. 6. Concrete Coating Application: Our team of experienced professionals then applies the chosen concrete coating system based on the customer's preferences and requirements. We take great care to follow industry best practices, ensuring a high-quality and durable finish. 7. Quality Assurance and Completion: Once the coating application is complete, we conduct a thorough inspection to ensure the work meets our standards of excellence. We address any touch-ups or adjustments that may be necessary. Finally, we review the project with the customer, ensuring their satisfaction before officially completing the job. 8. Throughout the process, our team remains in close communication with the customer, providing updates, addressing any questions or concerns, and maintaining transparency. Our goal is to deliver a seamless experience and a transformative result that exceeds our customer's expectations.
- What education and/or training do you have that relates to your work?
With a foundation in customer service and sales, I have cultivated valuable skills in active listening and comprehending customer needs effectively. This background has equipped me with the ability to discern and prioritize the critical aspects of each client's requirements. In addition, I possess extensive hands-on experience in floor installation garnered over several years. To stay abreast of the latest industry trends and products, I am committed to continuous self-improvement. This entails avid reading, engaging in relevant courses, and fostering dialogue with industry peers and experts. By consistently pursuing knowledge and honing my expertise, I strive to deliver optimal outcomes for my esteemed clientele.