FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, based on the service needed. We provide free diagnostics to assess the issue, and offer customized quotes upfront, so there are no surprises. We also provide discounts for multiple services or long-term maintenance contracts.
- What is your typical process for working with a new customer?
We begin with a detailed consultation to understand your issue or needs. Then, we conduct a thorough diagnostic (free of charge) to identify the problem. Once we have a clear plan, we provide an estimate, start the work, and ensure the customer is informed throughout the process. We complete the job efficiently and ensure the solution works perfectly before closing.
- What education and/or training do you have that relates to your work?
Our team consists of certified IT professionals and engineers with years of experience in computer repair, software installation, data recovery, network setup, and cybersecurity. We stay up to date with the latest advancements in technology through regular training and certifications.