My focus is on delivering top-quality service. I never cut corners, even when it requires more time or resources. While some competitors may offer lower prices, I prioritize excellence and ensure you are 100% satisfied with the results.
Overview
Hired 34 times
Background checked
3 employees
16 years in business
Business hours
Sun10:00 am - 5:00 pmMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Computer issue
Computer not turning on
Slow computer performance
Virus or malware
System error or blue screen
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
23 reviews
5
96%
4
0%
3
4%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Aaron F.
Feb 8, 2025
•
Hired on Thumbtack
All I can say is that Mr Mendez is fabulous. He showed up on time, corrected my computer issues on 2 iPhones, 2 iPads and my laptop. He’s also very friendly and extremely reasonably priced.
Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • My home, venue, etc.
Pbit Service's reply
Thanks! Let me know if you need me, okay? I’m ready to handle anything. I appreciate the review—see you around, bye!
Computer Repair
Steve M.
Feb 13, 2025
•
Hired on Thumbtack
The tech from Pbit was excellent! He responded to my request within minutes and was able to come on same day! He worked very fast and totally fixed my connection issues and my printer . Def will know to use their service if I need it!
Details: Mac (Apple) • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Casey O.
Feb 11, 2025
•
Hired on Thumbtack
Having cursor and touchpad problems with laptop. It took William approximately 20 minutes to figure it out and resolve the problem. I highly recommend William for your computer problems.
Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Lolly H.
Feb 15, 2025
•
Hired on Thumbtack
He demonstrated exceptional knowledge, professionalism, and efficiency while solving my issues, quickly diagnosed the problem, explained everything clearly, and provided a solution that goes beyond my expectations. The work was completed in a timely manner. I highly recommend 100%
Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location
Computer Repair
Cosmo W.
Mar 10, 2025
•
Hired on Thumbtack
William was a 5-star choice. Asked questions and made sure he understood my needs, was 100% on time, and was perfectly well prepared for my service. He had asked me for photos of my system, and when he did a few tests on site, and determined that my power supply had died, he was prepared with a identical replacement. Work was fast and neat, accurate and be was very respectful of my home and my space. Would easily recommend William as an excellent choice, and I will be passing his contact info to several colleagues. Fair, good pricing,excellent work.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
Computer Repair
Credentials
Background Check
William Mendez
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, based on the service needed. We provide free diagnostics to assess the issue, and offer customized quotes upfront, so there are no surprises. We also provide discounts for multiple services or long-term maintenance contracts.
What is your typical process for working with a new customer?
We begin with a detailed consultation to understand your issue or needs. Then, we conduct a thorough diagnostic (free of charge) to identify the problem. Once we have a clear plan, we provide an estimate, start the work, and ensure the customer is informed throughout the process. We complete the job efficiently and ensure the solution works perfectly before closing.
What education and/or training do you have that relates to your work?
Our team consists of certified IT professionals and engineers with years of experience in computer repair, software installation, data recovery, network setup, and cybersecurity. We stay up to date with the latest advancements in technology through regular training and certifications.
