FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Clarity in Pricing: Our Commitment to Fairness and Value At Professional Appliance Repair we believe in providing transparent pricing that delivers value to our customers. Here's what you should know: Diagnostic Fee Waived: When you choose us for your repair needs, we waive the $65 diagnostic fee if you proceed with the repair process. $30 Off Next Service: As a token of our appreciation, enjoy $30 off your next service with us. No Hidden Charges: We believe in honesty and transparency. You'll never encounter hidden fees or surprises on your bill. Competitive Rates: Our prices are competitive and reflect the quality of service we deliver. Satisfaction Guaranteed: Your satisfaction is our priority. If you're not completely satisfied with our service, we'll make it right. With Professional Appliance repair, you can trust that you're receiving fair pricing and exceptional service every step of the way.
- What is your typical process for working with a new customer?
Our process for working with new customers is straightforward: Contact: Reach out to us via phone, email, or our online booking system. Schedule: We'll find a convenient appointment time for our technician to assess the issue. Assessment: Our technician diagnoses the problem and provides transparent pricing for repairs. Repair: With approval, we fix the issue using quality parts and techniques. Quality Check: We ensure the appliance is working correctly before finishing. Follow-Up: We check in after the service to ensure satisfaction and provide ongoing support. Our goal is to make the experience seamless and satisfying for every customer.
- What education and/or training do you have that relates to your work?
We are a Florida-registered business, committed to upholding local regulations and standards. Our team holds relevant education, training, and certifications to ensure quality service: Licensing: We are licensed professionals, meeting industry standards and regulations. Insurance: Our comprehensive insurance coverage provides peace of mind for both our team and customers. EPA Certification: Our technicians are EPA certified, demonstrating expertise in handling refrigerants and ensuring environmentally responsible practices. Our commitment to ongoing education and training ensures we stay updated with the latest industry advancements, providing you with skilled and knowledgeable service.