AquaClear Pool Service, LLC

I am writing this response to address Mrs. Sazan P's review. I never want to have an unhappy customer and always do my best to make sure ever customer is always 100% satisfied with my services. I did everything I told her I would do on the original bid, then went above and beyond, as there were additional issues I was not made aware of. I was told all she needed was a simple vacuum after she had recently gotten some debris in the pool from pressure washing the deck. I promised a 1-time vacuum and a filter cleaning. When I got to the pool I proceeded to vacuum but the debris was not coming up. I made her aware that it wasn’t just debris on the bottom but algae as well and it wasn’t simply vacuuming up. It needed to be brushed, shocked, & let the pool run 24 hrs to clear up the algae. After vacuuming, I cleaned her filter, brushed, and checked the chemicals. There was only 1 ppm chlorine in the pool and without chlorine being added it would never clear up the algae. I put the chemical in free of charge as a good will deed. I did everything I could possibly do in one day. Besides myself, I also had to pay my helper for his time. I charged them $45 and barely broke even. I was only letting her know the following day if I did need to come out that following day I would need to charge a small service fee of $30 to vacuum a 2nd day. When she said she couldn’t pay that I even sent another text stating I could come out the following Wednesday, free of charge, because I am out in her area to service my other pools on that day. To which I got no response to that text. I’m very sorry that she is unhappy and wish she could’ve contacted me back to come out 5 days later for no charge. If I would’ve known there was algae growing before I had gotten there I would’ve been able to let her know prior that it wouldn’t of been a simple vacuum. Again I always like to address things with the customer and am very sorry I couldn’t of gotten the chance to help more. All of my current customers know that I always go above and beyond what I should do. I take great pride in my business and it affects me deeply when I have an unsatisfied customer. My apologies! Sincerly, Jesse Drew Owner, AquaClear Pool Service, LLC This is the whole text that I sent. Ms Sazan cut and pasted only a portion of my text; Hello James...it’s Jesse with Aquaclear. If I come out there today I would need to charge a small service fee of $30...In my original bid I promised a one time vacuum and filter cleaning. Yesterday I vacuumed, brushed, checked and added 25$ worth of chemicals, and also cleaned filter. please let me know if you still need me to come out there. Thank you