FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For Smells Fresh Cleaning Services, it's crucial that our customers are well informed about our prices and promotions so they can make informed decisions. Here are some important points that customers should know: Competitive Prices: At Smells Fresh Cleaning Services, we strive to offer the most competitive prices in the market. Our goal is to provide high-quality cleaning services at an affordable price for our customers. 10% Discount on the Second Cleaning: We recognize and value the loyalty of our customers. That's why we offer a generous 10% discount on the second cleaning they book with us. We want to reward our customers for trusting us to meet their cleaning needs continuously. Transparency in Pricing: We are committed to being transparent with our prices and fees. Before starting any service, we provide our customers with a detailed quote that includes all associated costs so there are no unpleasant surprises at the end. Quality Service Guaranteed: Despite offering competitive prices, we never compromise on the quality of our service. At Smells Fresh Cleaning Services, we take pride in providing exceptional cleaning services that leave every home spotless and fresh. Payment Facilities: We accept a variety of payment methods for our customers' convenience. Whether it's cash, credit card, or bank transfer, we're here to make the payment process as convenient as possible. In summary, at Smells Fresh Cleaning Services, we not only offer competitive prices but also reward our customers' loyalty with significant discounts on their recurring cleaning services. We are committed to providing exceptional service at affordable prices because we believe that every home deserves to be clean and fresh without breaking the bank.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer at Smells Fresh Cleaning Services is designed to ensure a seamless and satisfactory experience for our clients. Here's an overview of how we typically proceed: Initial Contact: The process usually begins when a new customer reaches out to us, either through our website, phone, or email. Our friendly customer service team is available to answer any questions and gather initial information about the customer's cleaning needs. Consultation: We schedule a consultation with the customer to discuss their specific requirements, preferences, and any special requests they may have. This consultation allows us to understand the scope of the cleaning job and tailor our services to meet the customer's expectations. Quotation: Based on the information gathered during the consultation, we provide the customer with a detailed quotation outlining the cost of the cleaning service. Our pricing is transparent, and we ensure that there are no hidden fees or surprises. Scheduling: Once the customer approves the quotation, we work with them to schedule a convenient date and time for the cleaning service to take place. We strive to accommodate our customers' schedules and preferences as much as possible. Cleaning Service: On the scheduled day, our professional cleaning team arrives at the customer's location fully equipped and ready to work. We follow our comprehensive cleaning checklist to ensure that every area of the home or office is thoroughly cleaned to the highest standards. Quality Check: After the cleaning is completed, we perform a quality check to ensure that the customer's expectations have been met or exceeded. If the customer has any concerns or feedback, we address them promptly to ensure complete satisfaction. Follow-Up: We follow up with the customer after the cleaning service to ensure that they are happy with the results and to answer any further questions they may have. We also discuss any ongoing cleaning needs and schedule future appointments as needed. Throughout the entire process, we prioritize clear communication, professionalism, and customer satisfaction to ensure that our new customers feel valued and confident in choosing Smells Fresh Cleaning Services for their cleaning needs.
- What education and/or training do you have that relates to your work?
At Smells Fresh Cleaning Services, our team is highly trained and has the necessary expertise to deliver high-quality cleaning services. Here's the education and training we possess that directly relates to our work: Cleaning Techniques Training: Our team has undergone extensive training in a variety of cleaning techniques, including deep cleaning, surface disinfection, handling of cleaning chemicals, and care of delicate surfaces. This enables us to effectively address any cleaning challenge and ensure impeccable results. Safety and Chemical Handling: We ensure that all our staff are trained in safe work practices and proper handling of cleaning chemicals. This includes knowledge of correct chemical dilution, proper use of personal protective equipment (PPE), and identification of potential health and safety risks. Certifications and Specialized Courses: Some of our team members have completed specialized courses in cleaning and maintenance of different types of surfaces, such as carpets, hardwood floors, tiles, and more. Additionally, we keep our relevant certifications in the cleaning industry up to date. Customer Service and Communication: We recognize the importance of effective communication and customer service in our business. Therefore, our team also receives training in customer service skills, handling difficult situations, and problem-solving to ensure a satisfactory experience for our clients. In summary, at Smells Fresh Cleaning Services, we ensure that our team is properly trained and prepared to meet the highest standards of quality in cleaning service. Our ongoing training and focus on excellence allow us to deliver exceptional results to our clients in every service we perform.