FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the type of project.
- What is your typical process for working with a new customer?
1. ************************************************************************************************ We ask key questions to understand the job: What service do you need? What's the scope? Where’s the location? Any deadlines? 2. Our team assesses the job details, takes measurements (if necessary), and discusses expectations. Based on the evaluation, we provide a detailed quote covering costs, materials, and timelines. 3. Once the quote is approved, we confirm the schedule based on the customer’s preferences and team availability. We’ll also send a confirmation message or email with a timeline and any prep instructions for the customer. 4. Our professional team arrives on location, equipped with the tools and materials needed for the job. The crew ensures the work is done efficiently, maintaining a clean and respectful work environment. While providing progress through pictures (before, and after). 5. Once the job is completed, we walk the customer through the work done to ensure everything meets their expectations. Any final adjustments are made on the spot, if needed. 6. Payment is processed conveniently (cash, card, or online payment options). We follow up to ensure satisfaction and provide tips for maintenance if applicable. Customers are encouraged to leave feedback or reviews. Once they do, they'll get a discount for being a new customer.
- What education and/or training do you have that relates to your work?
My team and I have been cleaning STRs for 5 years and are very familiar with the processes to ensure that your listing is not only spotless but covered in the event that a guest causes issues. We also have connections to fair, affordable handymen and other service contractors such as pool maintenance who can attend to your needs immediately during a turnover.