FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When considering our flooring company, here are some important aspects of our pricing that customers should be aware of: 1. Transparent Pricing: Our pricing is straightforward and includes a detailed breakdown of costs. 2. Free Estimates: We provide free in-home estimates to give you an accurate quote. 3. Material Costs: The cost varies based on the type and quality of flooring material chosen. 4. Installation Fees: Labor charges are included in our installation fees, which are competitive and based on the scope of the project. 5. Additional Services: Fees for additional services, such as floor removal, subfloor preparation, and furniture moving, are clearly itemized. 6. Discounts and Promotions: We regularly offer discounts and promotional deals, such as seasonal sales or bulk purchase discounts. 7. No Hidden Fees: We guarantee no hidden fees; what you see in your estimate is what you pay. 8. Financing Options: Flexible financing options are available to help you manage your budget. 9. Warranty Information: Our pricing includes warranties on both materials and labor for your peace of mind. 10. Price Matching: We offer price matching to ensure you get the best value for your money. By understanding these aspects, customers can make informed decisions and feel confident in their investment with our company.
- What is your typical process for working with a new customer?
Our process for working with a new customer involves several key steps to ensure a smooth and satisfactory experience: 1. Initial Contact: - Consultation: We begin with a free consultation, either over the phone or in person, to understand the customer's needs, preferences, and project scope. - Scheduling: We schedule an in-home visit at a convenient time for the customer to assess the space and take measurements. 2. On-Site Visit: - Assessment: During the visit, our professional will evaluate the condition of the existing floor, measure the area, and discuss material options. - Samples and Recommendations: We bring samples of different flooring materials and provide expert recommendations based on the customer's lifestyle, budget, and aesthetic preferences. 3. Estimate and Proposal: - Detailed Estimate: We provide a detailed estimate that includes the cost of materials, labor, and any additional services (e.g., floor removal, subfloor preparation). - Proposal Review: We review the proposal with the customer, answer any questions, and make adjustments if necessary. 4. Agreement and Scheduling: - Contract Signing: Once the customer approves the estimate, we proceed with signing a contract that outlines the project details, timeline, and payment terms. - Project Scheduling: We schedule the project start date and provide an estimated timeline for completion. 5. Preparation: - Pre-Installation Prep: We advise the customer on how to prepare their home for installation day, such as moving furniture and clearing the area. 6. Installation: - Professional Installation: Our experienced installers arrive on time and perform the installation efficiently and meticulously. - Quality Assurance: Throughout the installation process, we conduct quality checks to ensure everything meets our high standards. 7. Post-Installation: - Final Inspection: After the installation is complete, we conduct a final inspection with the customer to ensure they are satisfied with the work. - Cleanup: We thoroughly clean the work area, leaving the home as tidy as we found it. 8. Follow-Up: - Customer Feedback: We follow up with the customer to gather feedback and address any concerns. - Warranty and Support: We provide information on warranties and ongoing support for any future issues or maintenance questions. This structured process helps us deliver high-quality service and ensures customer satisfaction from start to finish.
- How did you get started doing this type of work?
We originally began with full home remodels, handling everything from kitchens to bathrooms. Over time, we noticed our flooring work was getting rave reviews and tons of requests. So, we decided to really focus on that. The demand for our flooring services skyrocketed, and we had to ramp up our operations. But even as we grew, we made sure to stay hands-on with every project. We're all about quality and making sure our customers are happy with the final result. My background in aviation—over 11 years as a crew member—taught me a lot about managing time and resources efficiently. I've brought those skills into our business, which helps us deliver projects quickly and on schedule, without cutting corners. By combining our extensive remodeling experience with a knack for efficiency and punctuality from my aviation days, we've built a flooring service that's all about high-quality work and happy customers.