FAQs
- What is your typical process for working with a new customer?
When contacted by a potential new customer, the first step is for us to set up a free, in-home consultation which includes: measuring the project, quoting the project accordingly, and leaving the customer with a written version the estimated price. Once the customer decides on the product they would like, an order is placed and your new flooring is sent to our warehouse (about a week). We then schedule an installation date and the installers bring the product to your house on the day the job is to begin.
- What education and/or training do you have that relates to your work?
I obtained my business degree from the University of Maryland. I then began installing all types of flooring myself which led me to becoming a contractor and teaching my installers to do the same work. I stay up to date on all the latest flooring innovations by regularly attending continuing education seminars and working with new products that continue to evolve.
- How did you get started doing this type of work?
I began working for a floor cleaning distribution company when I first finished college and one of our customers on a job I was on asked if I could repair a piece of the tile before I left, which I completed and found it rather interesting and intriguing. I began installing floors myself for a while and later obtained my contractor's license to begin an installation company of my own with installers working under me that I personally trained.