FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since we are not-for-profit, we do not have a set pricing system. We charge on a sliding scale. Certain restrictions apply: Cable Installation carries a fee. You will be quoted in advance.$30 minimum labor fee. Parts are priced separately. $10 minimum convenience fee apply to orders, or 20% of total cost of parts excluding shipping, whichever is the highest. Please allow up to 5 days for combined delivery and repairs, especially with PC Build and Media Device Manufacturing projects. Some parts can be obtained quicker than others.
- What is your typical process for working with a new customer?
We start with FREE Diagnostics with all repairs. If the issue can be resolved, we usually charge on a sliding scale (Certain restrictions apply). Why do we do this? because we are not-for-profit, which means our business is driven by The number of malware we remove The number of Computer Systems we build The number of Computer-Trained Applicants hired The number of productive businesses The number of Cyber Intruders reported And the rate of family involvement in living rooms all over Tampa Bay. Money is only one factor. What is important is our contribution to the community.
- What education and/or training do you have that relates to your work?
Curtis Bryant is both a Technical Support Analyst for a Consumer Electronics Store Chain and a Computer Science Associate Major from Everest University (now Altierus Career College) with over 15 years of experience in Computer Repair, Internet and Network Security, Networking, Manufacturing Ethernet Cables, PC Gaming, Phone/Tablet Repair. Media Device Manufacturing, and Computer Programming. Phone/Tablet repair includes replacement of most parts (including screens and digitizers), Mobile Security, and Pen-testing. Edward Riley has over 7 years experience in Cable Installation, Networking, Manufacturing Ethernet, Coax, and POTS (Plain Old Telephone Service) Cables, Equipment Troubleshooting and Closed-Circuit Television Surveillance. Riley has performed Cabling work for residential and commercial consumers with a 100% Success Rate.