FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As an appliance repair business, our pricing may vary depending on several factors, including the type of appliance, the complexity of the repair, and the cost of replacement parts. Different appliances have different repair needs and may require different parts, which can affect the overall cost of the repair. We strive to provide fair and transparent pricing for our services, and we will always provide a detailed breakdown of costs before beginning any repair work. We understand that unexpected appliance repairs can be stressful, and we aim to provide upfront pricing and honest recommendations to help our customers make informed decisions about their repair options.
- What is your typical process for working with a new customer?
As an appliance repair business, our typical process for working with a new customer involves several steps to ensure that we can provide the best possible service. Here is a general overview of our process: Contact: The first step is for the customer to contact us to request service. This can be done via phone, email, or online form. We aim to respond to all inquiries as quickly as possible. Diagnostic: Once we receive the service request, we will gather information about the customer's appliance and the issue they are experiencing. Depending on the situation, we may ask the customer to provide additional details or schedule an appointment for a diagnostic visit. Quote: After we have diagnosed the problem, we will provide a detailed quote for the repair work. This quote will include the cost of labor, replacement parts, and any other fees associated with the repair. We always provide a quote before starting any repair work to ensure that the customer is aware of the expected costs. Repair: Once the customer has approved the quote, we will schedule a repair appointment at a time that is convenient for them. Our technicians will arrive promptly and with all the necessary tools and parts to complete the repair. Follow-up: After the repair is complete, we will follow up with the customer to ensure that the appliance is functioning correctly and that they are satisfied with our service. Throughout the entire process, we aim to provide clear and transparent communication with the customer, keeping them informed of the progress of the repair and any changes to the expected timeline or costs. We understand that appliance repair can be stressful, and we aim to make the process as smooth and stress-free as possible for our customers.
- What education and/or training do you have that relates to your work?
Our technicians at FIQ are highly trained and certified professionals in appliance repair. They have undergone rigorous education, specialized courses, and hands-on experience. We continually update their skills to keep up with the latest advancements in appliance technology. Trust our knowledgeable team to provide reliable and efficient repairs for your appliances