FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be transparent and fair, and we aim to provide the best value for our customers. Here's what you should know about our pricing: 1. Customized Quotes Each service is tailored to your specific needs, so the final price depends on the size of the space, type of cleaning required, and any special requests. 2. Discounts We offer discounts for recurring customers, such as weekly, bi-weekly, or monthly cleaning services. Special promotions or seasonal discounts may also be available—feel free to ask! 3. Additional Fees Any extra services outside the standard cleaning package, such as deep cleaning, carpet cleaning, or appliance cleaning, may incur additional charges. These will always be discussed and agreed upon beforehand. A cancellation fee may apply if appointments are canceled on short notice (less than 24 hours). 4. No Hidden Costs Our quotes include all costs upfront, and we ensure there are no unexpected charges after the service is completed. 5. Package Deals For customers requiring multiple services, such as both residential cleaning and window cleaning, we can bundle services at a discounted rate. We are happy to discuss your specific requirements and provide a clear and detailed estimate before scheduling a service!
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is as follows: 1. Initial Contact and Inquiry We start by understanding the customer's needs through a phone call, email, or online inquiry. This includes discussing the type of cleaning service required, the size of the space, and any specific areas of focus or concerns. 2. Assessment and Estimate For larger or more detailed projects, we may schedule an on-site visit to assess the property. Based on the information provided, we offer a transparent and detailed quote, outlining the scope of work and pricing. 3. Scheduling the Service Once the customer agrees to the terms, we schedule the cleaning service at a time convenient for them. We ensure flexibility to accommodate their preferences. 4. Preparing for the Cleaning Before the cleaning, we confirm the appointment and provide any necessary instructions, such as ensuring access to the property or discussing specific requirements. 5. Providing the Service Our professional team arrives on time, fully equipped with high-quality cleaning products and tools. We follow the agreed-upon cleaning plan and pay attention to detail to ensure the best results. 6. Customer Feedback After the service, we encourage feedback to ensure the customer is satisfied. If any adjustments are needed, we address them promptly. 7. Building Long-Term Relationships For ongoing customers, we offer regular cleaning schedules or customized plans to meet their needs. We also provide reminders and updates to make the process seamless. Our goal is to make the experience as smooth and stress-free as possible while delivering exceptional results.
- What education and/or training do you have that relates to your work?
At Armada Home Service, we take pride in delivering top-tier cleaning services. With over a decade of experience working in both Europe and the U.S., our team is skilled in all aspects of home cleaning. We offer services including deep cleaning, routine cleaning, upholstery and carpet cleaning, window washing, and more. We use only high-quality, eco-friendly, and hypoallergenic cleaning products, ensuring your home stays spotless and well-maintained while protecting the health of your family and pets. Our team’s attention to detail and commitment to quality ensures every job is done right. We are also fully insured, so you can have peace of mind knowing that your home is in good hands. Customer satisfaction is our top priority, and we work efficiently to provide you with a cleaner, healthier living space.