FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer Same-Day Service, Extended Warranty, Emergency Repair Services, Customer Loyalty Programs, Maintenance Plans, Transparent Pricing, Customized Solutions, Energy-Efficient HVAC Solutions, Rebate Programs, and Financing Plans. Our pricing is transparent, and we strive to provide the best value for our customers with competitive rates and occasional discounts. We believe in providing fair and honest pricing, ensuring that our customers know exactly what they are paying for without any hidden fees or surprises.
- What is your typical process for working with a new customer?
To ensure a smooth experience for new customers, we follow these steps: • Scheduling: Collect your name, service address, phone number, and email. • Initial Consultation: Perform a diagnostic or provide a free estimate for HVAC installation/replacement. • Providing Estimates: Deliver a detailed estimate for HVAC repair or installation, usually within the same day.
- What education and/or training do you have that relates to your work?
Our company is fully licensed, bonded, and insured, ensuring the highest standards of professionalism and safety. Our technicians have the following qualifications: • Certifications: All our technicians are EPA and OSHA certified. NATE Training: Most of our technicians have completed NATE (North American Technician Excellence) training, ensuring top-tier HVAC expertise. • Ongoing Training: We regularly participate in training sessions provided by our vendors and suppliers, including Mitsubishi, Daikin, Carrier, and others.