FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Osceola Air, we believe in transparent and fair pricing. We provide upfront estimates with no hidden fees, so you know exactly what to expect. We offer seasonal discounts and maintenance plan options to help you save on routine upkeep. For veterans and seniors, we also provide a special discount to show our appreciation.
- What is your typical process for working with a new customer?
Our goal is to make your experience as smooth and hassle-free as possible. We start by discussing your specific needs over the phone or during an on-site assessment. Once we understand the project, we provide a detailed estimate and walk you through our recommendations. Once approved, we coordinate the installation or repair process, ensuring you’re informed at every step. After the job is done, we follow up to ensure you’re completely satisfied with our work.
- What education and/or training do you have that relates to your work?
Our team at Osceola Air consists of certified HVAC technicians with specialized training in heating, cooling, and air quality systems. We stay up-to-date with the latest industry standards and technologies through regular training and certifications. Our technicians hold NATE (North American Technician Excellence) certification, ensuring we bring the best practices to each job.