FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We manage all short-term/vacation rental properties. Our fee differs depending on what the owner would like to do with their property. For example, our team can assist with any renovations before making your property live on the different travel agency sites (AirBnB, VRBO etc.) which will change the owner's upfront fee. Our standard fee is 20% once the property is live which includes marketing the property and different sites, managing all guest relation/questions, financing/accounting, managing cleaning and maintenance and more.
- What is your typical process for working with a new customer?
When working with a new customer, it is important to develop trust. I am very upfront with all fee's and I will review the contract with owners. PMI Ancient City is focused on customer service for both the guests staying at the property and the owner. Owners will have their own owner portal, have access to our property managers and can will be guided through the entire onboarding process. Our property managers will meet with the owners at their investment property to determine if there are any renovations to fix to make sure the property is safe for guests to stay at. Our goal is to make this experience as hands off for the owners as possible so they can just sit back and collect their monthly check, we will handle everything else.
- What education and/or training do you have that relates to your work?
Property Management Inc has been managing properties since 2008 and manages over 500 vacation rental properties. Our property managers are required to be certified in Vacation Rental Management Association (VRMA) and take continuing education each year to make sure we are providing the best technology and most effective tools for our guests and owners.