FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Pricing Structure: - Terrain Outdoor Lighting offers customized lighting solutions, so pricing can vary based on the scope and complexity of the project. - Initial consultations may be free, but specific details should be confirmed directly with our company. 2. Discounts: - Periodic promotions or seasonal discounts might be available. - Customers may also benefit from package deals when bundling multiple services or products. 3. Fees: - Additional fees may apply for installation, maintenance, and any specialized equipment or services. - It's important to get a detailed quote to understand the full cost breakdown, including any potential hidden fees. For the most accurate and current information, customers should contact Terrain Outdoor Lighting directly.
- What is your typical process for working with a new customer?
1. Initial Consultation: - The process begins with an initial consultation, where Terrain Outdoor Lighting meets with the customer to understand their needs, preferences, and budget. This may include a site visit to assess the property and discuss potential lighting solutions. 2. Design Proposal: - Based on the consultation, Terrain Outdoor Lighting creates a customized design proposal. This proposal outlines the suggested lighting plan, including fixture placement, types of lights, and any additional features or enhancements. 3. Review and Approval: - The design proposal is presented to the customer for review. Any adjustments or changes are discussed and made to ensure the customer's vision and expectations are met. Once the design is finalized, the customer approves the plan. 4. Detailed Quote: - A detailed quote is provided, outlining the costs associated with the project, including materials, installation, and any additional fees. This ensures transparency and allows the customer to understand the full financial scope of the project. 5. Installation: - Upon approval of the quote, the installation process begins. Terrain Outdoor Lighting schedules a convenient time for the installation and ensures that all work is carried out professionally and efficiently. 6. Final Walkthrough: - After the installation is complete, a final walkthrough is conducted with the customer. This allows the customer to see the finished product, ask any questions, and ensure everything meets their satisfaction. 7. Follow-Up and Maintenance: - Terrain Outdoor Lighting provides follow-up services and offers maintenance options to keep the lighting system in optimal condition. Customers can contact the company for any future adjustments, repairs, or enhancements. Throughout the process, Terrain Outdoor Lighting aims to provide excellent customer service, attention to detail, and a commitment to bringing the customer's outdoor lighting vision to life.
- What education and/or training do you have that relates to your work?
1. CLVLT-Trained Technicians: - Our technicians are Certified Low Voltage Lighting Technicians (CLVLT), ensuring they have the specialized knowledge and skills necessary to design, install, and maintain outdoor lighting systems effectively and safely. 2. Awards: - Terrain Outdoor Lighting has received various industry awards recognizing our excellence in design, installation, and customer service. These accolades highlight our commitment to quality and innovation in outdoor lighting solutions. 3. State-of-the-Art Equipment: - We use the latest and most reliable equipment and technology in our projects. This includes high-quality lighting fixtures, energy-efficient solutions, and advanced control systems, ensuring durability and optimal performance. 4. Qualifications: - Our team’s qualifications are bolstered by years of experience, ongoing training, and adherence to industry standards. We are fully licensed and insured, giving customers confidence in our ability to handle projects of any size and complexity.