FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If I have to go to a service call where the system is not working I will charge a flat fee of$55 for the full diagnosis, If the repair gets done with my company the service call fee is waived automatically, estimate for system replacements are always free.
- What is your typical process for working with a new customer?
For working with new customers, I try to understand very clearly what their needs are and help them the best way possible as my interest is earn their trust and business.
- What education and/or training do you have that relates to your work?
I have taken NATE certified classes to stay up to date with technology, I have worked for carrier as a customer assurance representative, and I'm constantly taken classes from my vendors to be more knowledgeable about products come out that can benefit the customers.