FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing various based on the job at hand. Most pricing is flat rate priced, this includes any parts and labor needed to complete the job. But in some cases flat rate pricing doesn't work which is why I will do hourly rates. The goal is to make an affordable solution for the customer.
- What is your typical process for working with a new customer?
First is to identify the problem at hand. By listening to the customer we will take that information to create a solution and address the problem. If the customer is unsure, that is why you called a pro! Not only do I want to fix the issue at hand. On every call I will perform a full tune up on the unit. Checking everything from pressure levels, wiring, motor controls etc. I want to leave knowing the customer understands the work that was done. And what they may expect in the future.
- What education and/or training do you have that relates to your work?
Certified Mechanical Contractor with over 10 years expectance in the field.