FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is transparent and based on the scope of the project, including equipment, labor, and installation complexity. I offer competitive rates, customized solutions, and bundle discounts for larger projects. There are no hidden fees, and I provide upfront quotes to ensure clarity. Customers can also inquire about maintenance plans and service warranties for long-term support.
- What is your typical process for working with a new customer?
Gather customer needs, schedule site survey if needed. Provide a detailed quote, finalize terms, and schedule service. Professionally install, configure, and test the system. Walk the customer through usage and provide documentation. Ensure satisfaction, offer support, and discuss future needs.
- What education and/or training do you have that relates to your work?
Experienced in CCTV installation, networking, and low voltage systems with hands-on training and industry certifications. Owner of The Cable Run LLC, specializing in security cameras, structured cabling, and access control. Continuously updated on the latest tech and best practices.