FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Inova Cleaning, we offer competitive pricing for both standard and deep cleaning services. Our rates vary depending on the size of the home and the level of cleaning required. We also offer discounts for recurring cleaning services and new customer promotions. Please note that any additional services beyond the standard cleaning may incur extra fees, such as cleaning inside appliances or extensive move-in/out cleaning.
- What is your typical process for working with a new customer?
When working with a new customer, we begin by discussing their specific needs, whether it’s a deep cleaning or regular maintenance. We provide an accurate estimate based on the size of the home, the level of cleaning required, and any special requests. Once the customer agrees, we schedule the cleaning at a convenient time and ensure all expectations are clearly set. After the cleaning, we follow up to ensure satisfaction and address any concerns.
- What education and/or training do you have that relates to your work?
Our team members undergo regular training in professional cleaning techniques, using eco-friendly products, and safety protocols to ensure high-quality service. Additionally, we are committed to staying updated on industry trends and maintaining certifications in areas such as green cleaning and customer service excellence.