FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give options. It's up to you, the customer, to decide which level of repair/replacement you'd like after talking with one of our technicians. This gets the customer the best result without the pressure of feeling oversold.
- What is your typical process for working with a new customer?
1. An appointment is made (typically same day, but we also offer the flexibility to book several weeks in advance to accommodate our customers' needs) 2. A technician is dispatched to arrive during a 4 hour arrival window (and customer can track the technicians progress to their house via a link that is sent though a text message) 3. Technician verifies concern and looks for any other issues that will cost customer more in the long term. 4. Technician gives OPTIONS to customer on how they'd like to proceed after being fully informed on what's going on. 5. Customer chooses which option they'd like to do and 95%+ of the time the technician can correct the issue(s) during appointment.
- What education and/or training do you have that relates to your work?
Technicians complete 15-25 hours of training every single month to stay certified and current with the company.