FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Fortuna Cleaning Service, we believe in transparent and fair pricing with no hidden fees. Flat rate or customized pricing,Recurring Services Discounts, Referral Discounts.
- What is your typical process for working with a new customer?
At Fortuna Cleaning Service, we make the process simple and stress-free for new customers. Here’s what you can expect: 1. Initial Contact & Consultation Call, Text, or Message Us – The customer reaches out to discuss their cleaning needs. We Ask Key Questions – We gather details about the home, cleaning type, special requests, and scheduling preferences. 2. Free Estimate & Pricing Confirmation We Provide a Clear Quote – Based on the size of the home, level of cleaning needed, and any extra services requested. No Hidden Fees – We ensure everything is transparent before confirming the appointment. 3. Scheduling the Service We Confirm a Date & Time – We work with the customer’s availability. Location & Access Details – We confirm how we’ll access the home (e.g., customer present, key, door code). 4. The Cleaning Service Our Professional Team Arrives On Time – Ready with supplies and equipment. Thorough Cleaning – We complete the agreed-upon services, paying attention to detail. Final Walkthrough (if requested) – Customers can review the work before we leave. 5. Payment Easy Payment Options – We accept various payment methods.
- What education and/or training do you have that relates to your work?
My background in business management, sales, and customer service has helped me build and run Fortuna Cleaning Service successfully. Also i have experience in post- constructions, customer service, training in proper cleaning and knowledge of sanitation and disinfection.