FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Free Estimates: We offer free on-site estimates for HVAC installation and free virtual estimates for plumbing and electrical services. Discounts: • Regular Customers: Enjoy a 15% discount on labor. • Veterans & Seniors: We honor your service and experience with a 15% discount on labor. • Referral Discounts: Earn discounts by referring friends and family. • Seasonal Discounts: Take advantage of our seasonal promotions. For the latest information on ongoing promotions and discounts, please ask your technician or estimator, or visit our website.
- What is your typical process for working with a new customer?
• Scheduling an Appointment: We start by collecting the customer's full name, service address, phone number, and email. • Initial Consultation: For HVAC services, we perform a diagnostic of your system or provide a free estimate for HVAC installation or replacement. For plumbing and electrical services, we offer free virtual estimates. • Providing Estimates: After the diagnostic or estimation service, we promptly provide you with a detailed estimate for HVAC repair or installation, usually within the same day.
- What education and/or training do you have that relates to your work?
• Certifications: All our technicians are EPA and OSHA certified. • NATE Training: Most of our technicians have completed NATE (North American Technician Excellence) training, ensuring top-tier HVAC expertise. • Ongoing Training: We regularly participate in training sessions provided by our vendors and suppliers, including Mitsubishi, Daikin, Carrier, Tesla, Enphase, and others.