Dr. Critter Wildlife Control

Thank you Donna, please do not hesitate to contact us directly at 407-509-9069 if there's ever anything we can do in the future to help you further.

Thank you Paul, please do not hesitate to contact us directly at 407-509-9069 if there's ever anything we can do in the future to help you further.

Mr. Calizo, I'm genuinely sorry to hear of your disappointment. I felt that we accomplished a lot for you in our time of involvement having successfully caught & removed more than 40 rats from your home. I'd be happy to speak with you directly to see if we can resolve your concerns, even if that means providing you financial consideration. I do feel it's worth noting however that there is a lot more to this story. This is a 78 yr old rental home that was built in 1947. It's had multiple additions built on to it over the years that are not well constructed or joined correctly to the main home. It's also had a history of rodent problems. We found countless gaps & openings around the roof, siding, & crawlspace where rodents could gain entry. We sealed the vast majority of these while other areas (like the openings below/behind the siding along the foundation) we told you were beyond our scope & required a contractor to repair. During our time on the project most of the activity was centered around the garage & attic near the garage. After we'd made the home rodent free with the initial service, you called us sometime later saying there was new activity. We returned (for free) & found that rodents had chewed back in through rotten wood along the base of the home near the garage. We informed you that this was a problem that we couldn't fix & a contractor was needed. This specific recommendation was made because 1) this was the area the tenants were experiencing activity and 2) we could see where the animals had freshly chewed a hole. (You have suggested that we advised you poorly & you paid someone to do unnecessary work but that's simply not true.) You had a handyman attempt to seal the siding bottom but he did a terrible job. When we saw that the work would not stop the rodents we took a video of it & I personally texted it to you so that you could get it fixed correctly. As stated earlier, after we sealed the holes & eliminated the rodent population (which your tenants confirmed that the animals & noise were completely gone) you had several flare ups in the months following. The first few times you called us back out we provided additional trapping services for free even though the animals DID NOT get back in through any of our work - meaning it was NOT a warranty issue. As more flare ups occurred over time & all signs pointed to the source being the flawed siding, we finally told you that because the ongoing problem was not related to our work you'd have to pay for future trapping services. You did agree to do that & our services were always successful as each time we continued to catch the new rats that had found their way inside. During this period you were continuing to try & get the siding fixed correctly, but to my knowledge that has never happened. It's also worth noting that at no time were we trying to make additional money from you. We provided a lot of free trapping & consulting to you throughout this process. In fact, I'd say that nearly half of the overall trapping time you received was not charged. In the end, I truly am sorry that we weren't able to bring full resolution to your problem but I assure you it wasn't for lack of trying. We know the siding boards were an issue because we witnessed the new holes the rodents made in them AND it's where the tenants kept experiencing activity. We provided a lot of free service time in an effort to help you but when an ongoing problem stems from something outside of our control, at some point we have to charge. I have a hard time believing that no contractor could replace those 78 year old rotten boards with new ones but maybe it was cost prohibitive for you to do so. As long as that area remains unfixed you'll likely continue to have flare ups. We strive to get the best outcome for EVERY client but sometimes, as in this case, there are unexpected layers of complication. I'll do all I can to help you find satisfaction in this matter. Please give me a call to discuss.