FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Empress Garage Solutions, we believe in fair, transparent pricing for all our garage door services. Here's what you can expect: No Hidden Fees: All estimates are upfront, with no surprises. Competitive Rates: We strive to offer high-quality service at prices that fit your budget. Custom Quotes: Every garage door is unique. Pricing is based on the specific service needed, whether it's a repair, installation, or maintenance. Service Call Fee: We charge $35, which is credited toward your repair or service if you hire us. New door estimates are free.
- What is your typical process for working with a new customer?
At Empress Garage Solutions, we make it easy and stress-free to get your garage door working perfectly. Here's what you can expect when you work with us: 1. Initial Contact: Once you reach out, we'll discuss your needs, whether it's a repair, installation, or maintenance. You can call, message, or submit a request and we'll respond promptly. 2. Estimates: We'll provide a clear, upfront estimate based on an in-person assessment to ensure accuracy. 3. Inspection and Diagnosis: For repairs, we'll inspect your garage door to identify the issue. We'll explain the problem and recommend the best solutions, giving you all the details before we proceed. 4. Service Scheduling: Once you approve the estimate, in most cases, we can handle repairs right away! 5. The Work: Our skilled technicians will complete the job efficiently and to the highest standard. We'll test the door to ensure everything is working perfectly before we leave. 6. Follow-up: After the job, we'll provide tips for maintaining your garage door and answer any questions. Your satisfaction is our top priority, so don't hesitate to contact us with any follow-up needs. We're here to make your garage door experience seamless and hassle-free. Ready to get started? Contact us today!
- What education and/or training do you have that relates to your work?
At Empress Garage Solutions, we bring a strong foundation of skills and expertise to every job. Here's what qualifies us to handle all your garage door needs: 1. Hands-On Industry Experience: With many years of experience in garage door installation, repair, and maintenance, we've worked on all types of residential garage doors, openers, and systems, giving us the expertise to handle any issue. 2. Specialized Training: We've completed professional training in spring replacement, opener installation, safety standards, and more. 3. Technical Knowledge: Extensive knowledge of both traditional and modern garage door systems, including smart garage door openers and energy efficient models. 4. We stay updated on the latest tools, techniques, and technologies in the garage door industry to provide the best service to our customers. Our combination of real-world experience and professional training ensures that your garage door is in expert hands.