FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Typically, Zerorez charges per room; a room is is considered an area up to 200 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, etc. are priced differently than the room rate. Zerorez frequently offers promo codes and discounts, which are set locally, so be sure to contact your local Zerorez to learn more about any sales going on. Zerorez technicians do not move furniture because we do not want to accidentally break any items in your home, nor do we want to hurt our technicians, who are professional cleaners, not professional movers. We appreciate your understanding on this matter, and ask you to find appropriate help, as needed, to prep your home. Your technician will do a great job cleaning up to and around any furniture pieces that have not been moved. Thankfully, the flooring under furniture doesn't usually collect as much dirt or stains.
- What is your typical process for working with a new customer?
A few days before your appointment, Zerorez will send you an email with some helpful tips about your upcoming cleaning experience. Before we arrive for your appointment please: Move fragile or breakable items to a safe place. Vacuum to remove pet hair and larger particles of soil or food. Ensure areas to be cleaned are free from toys, books, and other items. Let us know about any special areas of concerns, like stains or pet urine. Please understand, we ask these steps be taken prior to our arrival to ensure our technician can get to cleaning your home efficiently and within a timely manner.
- What types of customers have you worked with?
Zerorez works with all types of customers. From homeowners to renters, property managers to realtors, and at both residential and commercial locations.