FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that our pricing at So-Flo Pool and Spa is transparent and competitive, reflecting our services' high quality and value. We offer various service packages tailored to your specific needs, and discounts are available for first-time customers, long-term contracts, and referrals. There are no hidden fees, and all costs are clearly outlined upfront. We aim to provide the best service at a fair price, ensuring your pool is always in top condition.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer at So-Flo Pool and Spa begins with a friendly consultation where we assess your pool's condition and discuss your specific needs. We then tailor a service package that fits your requirements, whether routine cleaning, maintenance, or repairs. Once agreed, we schedule your first service, where our expert technicians meticulously care for your pool, providing email updates with detailed reports and photos. We maintain open communication throughout, ensuring your complete satisfaction and adjusting as needed to keep your pool in perfect shape year-round.
- What education and/or training do you have that relates to your work?
At So-Flo Pool and Spa, our team is composed of highly trained professionals with extensive experience in pool maintenance and repair. Our technicians undergo rigorous training programs that cover all aspects of pool care, including water chemistry, equipment handling, and safety protocols.