FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At First Tier Cleaning Services, we understand that every project is unique, and so are your budgeting needs. That's why we offer both hourly and fixed pricing models to best match the scope and requirements of your project. Our goal is to work within your budget, offering flexible solutions without compromising on the high-quality service we're known for. While our prices are competitive, we prioritize delivering exceptional workmanship and value, ensuring your investment in your property pays off in durability, beauty, and satisfaction. Let's discuss your project to find the best pricing structure that meets your needs and expectations
- What is your typical process for working with a new customer?
Our approach to working with new customers begins with a personal touch—a consultation call. This initial conversation is crucial for us to understand the specifics of your project, your goals, and any particular requirements you might have. It's also a great opportunity for you to get to know us and how we operate. If we mutually determine that your project aligns well with our expertise and services, the next step is a site visit. Conducting an on-site evaluation allows us to gather all the necessary information to prepare a detailed and accurate quote. This quote will include a breakdown of costs, a proposed timeline, and any other relevant details to ensure there are no surprises. Before the quote is finalized, we make it a point to discuss and agree upon key aspects like the project's start date and estimated completion time. This ensures that we're fully aligned with your expectations and can proceed with confidence and clarity. Our goal is to ensure a smooth, transparent process from our first interaction to the completion of your project, with your satisfaction as our top priority.
- What education and/or training do you have that relates to your work?
Our lead cleaning specialist brings to the table nearly a decade of hands-on experience and specialized training in the residential and commercial cleaning industry. Over the years, they have led numerous cleaning projects, consistently delivering exceptional results that exceed our clients' expectations. This extensive on-site experience has equipped them with a deep understanding of every aspect of the cleaning process, from initial assessment to final touches. Their expertise lies not only in managing projects efficiently but also in ensuring that every cleaning task is completed to the highest standards of quality and safety. This practical knowledge, combined with ongoing training in the latest cleaning techniques and products, ensures that our team is well-prepared to tackle challenges and bring innovative solutions to our projects. Our lead project manager's background is a testament to our commitment to delivering professional, high-quality service to every client.