Host & Keep Property Management
contact for price
Management needs
Responds within a day
Introduction
We are a full service property management firm servicing South Florida. We are a family owned business and treat all homes like our own. We started managing our own investment properties and quickly expanded offering the same level of care to all homes in our portfolio.
We offer both long term and vacation rental property management:
For long term rental, we charge 10% and we manage placing the tenant, background check, rent collection and maintenance.
For Short term rental we charge a standard 20% fee for vacation rental management and we provide end-to-end service. This includes a full suite of management services. From housekeeping, maintenance, inspections, guest damage waiver insurance, trash concierge, guest concierge and more.
What makes us different?
*Included $2500 damage waiver insurance on every booking
*We market properties on over 35+ booking sites, for wider distribution and more bookings
*We have been voted the top vacation rental management firm in Miami, featured on Bloomberg, Yahoo Finance and Business Insider
*We are family owned and you never lose the personal touch and direct line to your team
*We have a hotel style, commercially washed linen program. We supply and guarantee all linens & toiletries
*We have an on staff CPA and remit your occupancy taxes for you
*We include digital guidebooks and concierge
*We include trash concierge service
*We include regular evening camera checks
*We have 24/7 guest inbox coverage
*We have a strong Guest Rental Agreement that all guests are required to sign to protect your bookings from claims and refunds
*We're experienced vacation rental realtors and lenders
Specialties
Management needs
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Reviews
Excellent 4.9
45 reviews
5
93%
4
7%
3
0%
2
0%
1
0%
Read reviews that mention:
Thumbtack Customer
May 13, 2024
·
From Google
From Google
I would love to give 4.5 stars but thats not an option and taking a whole star is not fair for what we noticed.Nice property that met our needs. Needs a few minor upkeep repairs, furniture cleaning and touch ups. Felt airy and roomy with lots of room to relax and not feel crowded. Well decorated and not over the top. Super clean and there were plenty of cleaning supplies available. A little light on dishes etc. The house is rated for 8 people and there were about 5 drinking glasses and cutlery for about 5 people. Perhaos there were more but have gotten broken or misplaced over time. Quiet street and soundproofed house. Plenty of natural light. Ample parking, nice yard with lovely landscaping. A flock of peacocks lives in the neighborhood and came to visit several times a day.Main reason for the 1/2 star loss is their rental mangement company. We booked through Marriott who outsourced it to a local company. The prior Marriott properties we have used were managed and branded by Marriott with impeccable property management. This local company..not so much.For example: While it was very easy to reach them for any questions it took two days to convince them that they did not leave adequate bath linens. They left plenty of towels but kept asking us to check the cabinets and closets for washcloths and hand towels and one of their team members told us the property only came with towels...ridiculous and untrue as there a few cloths on site (just not enough for our party of 7). They figured it out and in the meantime I simply washed what we had.Also: Whomever is contracted for trash removal did not do their job. When we arrived the outside trash bins on the far side of the house were full and overflowing with bags of garbage on the ground all around them and no one came to handle it as outlined in the property instructions. If it was our trash we would have no problem taking it to the curb for waste management pickup but we were not willing to be responsible for such a large refuse pile esp when there were specific instructions on who was responsible for what and when.Would we stay again: Yep. Those were small inconveniences and the price and location fit our needs perfectly.
Host & Keep Property Management's reply
Thank you for leaving a detailed review, Leonard Family! We are glad that you found the property and its location suited to your needs and that it felt roomy and comfortable. We apologize for the issues you encountered with the bath linens and rubbish disposal. This feedback is essential for us to improve our services and make necessary changes. We're glad to hear that despite some setbacks, you would consider staying with us again. We look forward to welcoming you back in the future.
Thumbtack Customer
May 19, 2024
·
From Google
From Google
We had a wonderful time at Vincent's property the pool was amazing the home was amazing everything was perfect! kid friendly with high chair and playpen so we could enjoy our time as well as the baby!
Host & Keep Property Management's reply
It was a pleasure having you here. We hope you consider returning soon! You guys were great guests!!
Thumbtack Customer
May 16, 2024
·
From Google
From Google
One of the best vacays ever! Not 5 star because property is under renovation and we were not told what would not be available during our stay.
Host & Keep Property Management's reply
Thanks for choosing us for your stay. We’d love to host you again!
Thumbtack Customer
May 20, 2024
·
From Google
From Google
My 1st time renting through VRBO.The house was a great size for the 6 of us and was very nice. It had a beautiful pool and gorgeous landscape that made you feel like you were in the tropics. Awesome sounds, little harmless critters running around and beautiful butterflies. The owner was always pleasant and gracious in responding to all messages from us.Being a newbe to this I would just check in fo what you might need to bring for your stay.Sincerely, The Boucher Family
Host & Keep Property Management's reply
We were very happy to have you. You’re welcome anytime!
We were very happy to have you. You’re welcome anytime!
Thumbtack Customer
May 7, 2024
·
From Google
From Google
Recently stayed at Coralines Airbnb in Midtown and I loved it! She is an amazing host and stocks the home with everything you could possibly need. The home was clean and cozy I will definitely be returning.
Host & Keep Property Management's reply
Thank you so much for the kind words, Jada! We are ecstatic to hear that you loved your stay at Coraline's Airbnb and appreciated the efforts she puts into hosting. We strive to offer the best experience possible and are glad that you found everything you needed. We look forward to welcoming you back soon!
Credentials
Background Check
Caroline Ramos