FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward, based on the type of cleaning service (standard, deep, move-out, or post-construction), the size of the property, and the scope of work required. We provide transparent, upfront quotes with no hidden fees. Discounts are available for recurring services, and customized packages can be arranged to meet your specific needs. If you need to reschedule or cancel, kindly do so within our specified notice period to avoid any cancellation fees.
- What is your typical process for working with a new customer?
Our process for new customers begins with an initial consultation to understand your specific cleaning needs and preferences. Based on this discussion, we provide a customized quote and schedule a convenient service appointment. Our professional team arrives promptly, equipped with all necessary supplies, to perform the agreed-upon cleaning services. After completion, we ensure your satisfaction and address any feedback to continually improve our services.
- What education and/or training do you have that relates to your work?
Our team comprises professionals with extensive experience in residential cleaning, including standard, deep, move-out, and post-renovation services. We prioritize ongoing education and training to stay current with industry developments and trends, ensuring our employees are equipped with the latest cleaning techniques and safety protocols.  Additionally, our team members have received practical training in customer service, enabling them to effectively address client needs and provide exceptional service.