FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Competitive Rates: Our base rates are in line with industry standards, ensuring you get top-quality service without breaking the bank. No Hidden Fees: The quote we provide is what you pay. There are no surprise charges or hidden fees. Special Packages: If you're looking for multiple services or a larger project, we can offer bundled packages at a reduced rate. Loyalty Benefits: Repeat customers enjoy special discounts as a token of our appreciation for their trust in us.
- What is your typical process for working with a new customer?
Initial Consultation: We start with a free consultation, either over the phone or in-person, to understand your needs and expectations. Assessment: If the project requires, we'll visit the site to assess the scope of work and any specific requirements or challenges. Quotation: Based on our discussions and assessment, we provide a detailed quote outlining the costs and timelines. Discussion: We'll discuss the quote with you, answer any questions, and make adjustments if necessary. Scheduling: Once we agree on the details, we'll set a convenient date and time to begin the work. Execution: Our experienced team will arrive as scheduled and carry out the work with utmost professionalism, ensuring minimal disruption to your routine. Feedback Loop: Throughout the process, we maintain open communication to keep you updated and to incorporate any feedback you might have. Completion: Once the job is done, we'll do a final walkthrough with you to ensure everything is to your satisfaction. Aftercare: Even after the job is complete, we're here to answer any questions or address any concerns. Our relationship with our customers is ongoing, and we're always just a call away.
- What education and/or training do you have that relates to your work?
Certified Handyman Training: Many of our team members have undergone formal training programs that cover a wide range of home repair and maintenance tasks. On-the-Job Training: Beyond formal education, our team has accumulated years of hands-on experience, learning the nuances of the trade in real-world settings. Continuous Learning: The world of home repair is ever-evolving. We invest in regular workshops, courses, and seminars to stay updated with the latest techniques, tools, and best practices. Real Estate Knowledge: Given our involvement in real estate, we understand the value of quality workmanship in enhancing property value. This perspective informs our approach to every project. Customer Service Training: Beyond technical skills, we emphasize the importance of excellent customer service. Our team undergoes training to ensure clear communication, understanding customer needs, and delivering beyond expectations.