Ice City AC

Top Pro

$40/service call

(waived if hired)

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Scheduling

Air handler location

A/C services needed

Responds in about 1 min

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Introduction

We have over 14 years of industry experience and we are dedicated to providing our clients with the very best in installation, service and repair for their heating and cooling needs. Our company foundation is built on honesty and integrity. We specialize in Central A/C, Heating and a variety of HVAC -related projects. We take pride in the quality of our work and our commitment to outstanding results. We look forward to building long-term relationships and guarantee your satisfaction!

Overview

Current Top Pro

Hired 726 times

291 similar jobs done near you

Background checked

License verified

4 employees

8 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

2023

2022

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Great 4.8

309 reviews

5

94%

4

1%

3

1%

2

2%

1

2%

Read reviews that mention:

Jose E.

Oct 9, 2024

·

Hired on Thumbtack

Details: Only warm air is blowing from the vents • Roof • Condo or apartment

Central Air Conditioning Repair or Maintenance

Joanna C.

Oct 7, 2024

·

Hired on Thumbtack

Very good and efficient service. Rauniel performed the service and was very friendly. He diagnosed and performed service immediately and unit is now working nicely.

Details: Routine maintenance • Roof • Townhouse

Central Air Conditioning Repair or Maintenance

Yasmin P.

Mar 13, 2024

·

Hired on Thumbtack

Rauniel came by around 5 pm. He returned that evening but it was a little late for what the job involved. He was here next morning, took the coil unit outside and did a thorough cleaning of the unit and the pan. He also added Freon to the system and checked the unit outside. A little pricey but he is very knowledgeable of the work he needs to do and left the area clean.

Details: Repair • My A/C unit is frozen • Closet • Outside • House

Central Air Conditioning Repair or Maintenance

Brandy F.

Aug 22, 2021

·

Hired on Thumbtack

Hi there. First off, they did not service my unit. They messaged me saying that they come within about and would give a free estimate (see below). When speaking on the phone owner said it would be $100 for an estimate. I said, oh I thought you gave free estimates...sorry. He then said, ok bye.

Details: Repair • Closet • Outside • Townhouse

Ice City AC's reply

Please also attach how you wanted us to service 6 units and find a coil leak for free. On a Sunday to do all of that will be $100 and normally we charge $375 to just find Freon leak. Sorry if we didn’t do the job for free on a Sunday.

Central Air Conditioning Repair or Maintenance

Dorothy S.

Aug 28, 2024

·

Hired on Thumbtack

UPDATE: On August 22 a tech finally came; he was the same tech who had been with Ozzy on the initial installation. After spending an hour and a half in the attic, he advised that the tape was beginning to curl in several places and that he had resealed everything. This was a surprise to me, since Ozzy had provided pictures when they did the job, and everything appeared to be sealed well with tape and profuse amount of mastic (or whatever it is they use these days). It is now five days later. The registers are no longer sweating and the bedrooms are almost as cool as the front of the house where the compressor and fan are located. In defense of Ice City and all other AC companies in South Florida, we have been under severe heat warnings for most of the summer, and I am sure many units are struggling to keep up. I have revised the stars to four. Ozzy will have a great company when he learns the value of customer service—returning texts and phone calls in a timely manner, following through on “I’ll let you know,” and providing updates during the process so the customer knows he’s not been forgotten or put on a back burner. A job is not complete just because you have gotten paid; a job is complete when you have a satisfied customer. A pleased and happy customer is your best advertisement. *I have tried to add another photo from the initial install, but the Thumbtack site keeps giving me an “upload failed.” ORIGINAL POST: Ozzy had replaced my 3 ton AC in August of 2023. For that job, I couldn’t have asked for a better experience. At that time, he had suggested I also replace the ductwork which was over 50 years old. In March 2024 he and 1 workman installed new ductwork. After that install, the AC was running a lot and the bedrooms were not as cool as they had been. I realized one of the bedroom ducts had never been reconnected to the main trunk. I notified him on April 1. On April 18, someone finally came (not Ozzy) to add the missing duct. Should have been fine, right? No! The AC still runs constantly, the bedrooms are warmer than the rest of the house by at least 6°, and two of the vents are sweating profusely, dripping and starting to rust. I notified Ozzy on July 23 that I expected him to return and fix the issue (check the ductwork and see if there are leaks and make sure everything is sealed properly. I have been texting ever since, without results. I didn’t want to write a negative review but I feel like I have no other alternative.

Details: Repair • Garage • Outside • House

Central Air Conditioning Repair or Maintenance

Credentials

License

License Type: Certified Air Conditioning Contractor (FL)

License verified on 8/24/2024

Background Check

Oswald Acuna

FAQs

What education and/or training do you have that relates to your work?
We have over 14 years of industry experience and we are dedicated to providing our clients with the very best in installation, service and repair for their heating and cooling needs. Our company foundation is built on honesty and integrity. We specialize in Central A/C, Heating and a variety of HVAC -related projects. We take pride in the quality of our work and our commitment to outstanding results. We look forward to building long-term relationships and guarantee your satisfaction!
What types of customers have you worked with?
All Types
What advice would you give a customer looking to hire a provider in your area of work?
Free Estimate to ensure we will win your business to provide our best up front best prices and quality work

Ice City AC

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