FAQs
- What is your typical process for working with a new customer?
- Initial contact: Potential clients can reach out at any time to express interest in our services. - Consultation: We will discuss specific needs, preferences, and expectations. This conversation helps us determine requirements and tailor our services accordingly. - Assessment: If needed, Treasure Island Care may conduct an on-site assessment of the client's home or property to better understand the scope of the services required, such as the number of plants that need care. - Service agreement: Treasure Island Care and the client confirm their understanding and acceptance of the terms. - Scheduling: Treasure Island Care and the client coordinate schedules, determining the start date, end date, and frequency of the services to be provided. - Service provision: Treasure Island Care begins providing the agreed-upon services, such as bringing in mail or waiting for deliveries, as specified in the service agreement. - Communication and updates: Throughout the service period, Treasure Island Care maintains regular communication with the customer, providing updates, addressing any concerns, and adjusting the services as needed. - Feedback and follow-up: After the service period concludes, we follow up to gather feedback on the client's experience and ensure their satisfaction. This feedback helps us continuously improve our services and customer experience. By following this process, Treasure Island Care ensures a smooth and positive experience for new customers while providing reliable and compassionate home care services tailored to each client's unique needs.