FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Thank you for your inquiry about my pricing! My pricing generally depends on the size of the area, the type of tile, and the complexity of the installation. Labor costs include installation and necessary prep work, while material costs are typically separate—I'm happy to recommend suppliers if needed. I occasionally offer discounts for larger projects or referrals, so please ask about any current promotions. I strive for transparency, but additional fees may arise if unforeseen issues come up during installation, and I will always communicate any changes before proceeding. Lastly, I offer flexible payment options to help accommodate your budget. If you have more questions or would like to discuss your specific project, feel free to reach out!
- What is your typical process for working with a new customer?
My process for working with new customers begins with an initial consultation to understand their vision and project requirements. I then conduct an on-site assessment to evaluate the space and take measurements, which allows me to provide a detailed quotation that outlines costs and timelines. Once the quote is approved, we finalize the design and materials, and schedule the installation at a convenient time. On the installation day, I arrive with my team and ensure all materials are prepared, prioritizing professionalism and minimal disruption. After completing the work, I conduct a final walkthrough with the customer to ensure their satisfaction and address any concerns. I also follow up after the project to offer maintenance tips and ensure everything meets their expectations. This structured approach fosters trust and promotes a positive customer experience.
- What education and/or training do you have that relates to your work?
As a certified and insured professional tile installer, my education includes completing a certification program focused on key skills like tile layout, cutting techniques, and installation methods. I have also undergone safety training to ensure compliance with industry standards and maintain a safe work environment. My practical experience spans various projects, where I've worked with different types of tiles and materials, enhancing my expertise in areas such as surface preparation and waterproofing. Furthermore, I prioritize ongoing professional development to stay current with the latest trends and technologies in the industry. This combination of formal education and hands-on experience allows me to deliver high-quality workmanship and meet my clients' needs effectively.