FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide a flat rate pricing structure. You know what you pay before the work begins. At Premier Plumbing, we want to show our appreciation to those who give so much to others. That's why we’re offering special discounts for our first responders, senior citizens, and educators! First Responders: To those who put their lives on the line to keep us safe, we thank you. Senior Citizens: You’ve paved the way for future generations, and we’re here to support you. Educators: Your dedication shapes our future, and we appreciate all you do. Simply mention your role when you contact us, and we’ll be happy to apply the discount to your plumbing service. It’s our way of saying "thank you" for all that you do. We’re here for you, and we look forward to serving you with the same commitment you show every day!
- What is your typical process for working with a new customer?
Here’s a typical process for working with a new customer at Premier Plumbing: 1. Initial Contact Consultation: A customer reaches out to us via phone, email, or our website. We listen to their needs, ask questions to understand the issue, and gather any necessary details. Scheduling: We then schedule an appointment at a convenient time for the customer. For urgent issues, we prioritize same-day or next-day service. 2. Assessment & Quote On-Site Visit: Our technician arrives on time, assesses the situation, and explains the findings to the customer in clear terms. Transparent Pricing: Based on the assessment, we provide an upfront quote, detailing the cost of labor, parts, and any additional services needed. We ensure the customer understands and approves the quote before starting any work. 3. Service & Repair Professional Workmanship: Our team completes the job with high-quality tools and materials. We work efficiently while keeping the workspace clean and minimizing any disruption to the customer’s home or business. Customer Updates: For larger projects, we keep the customer informed at every step so they’re aware of the progress and timeline. 4. Follow-Up & Quality Check Testing & Cleanup: After completing the job, we test the work to ensure everything functions properly. We then clean up the work area, leaving it as tidy as we found it. Customer Satisfaction: Before leaving, we check in with the customer to ensure they’re happy with the work and answer any final questions they may have. 5. After-Service Support Follow-Up: For larger projects, we may follow up a few days later to ensure everything is still running smoothly. Maintenance Tips & Recommendations: We often provide tips for maintenance or recommend future services if needed, helping the customer avoid further issues. Customer Feedback: We value customer feedback and encourage reviews so we can continue to improve and provide excellent service. At Premier Plumbing, we’re committed to a smooth, hassle-free experience from start to finish, ensuring our customers feel confident and comfortable every step of the way!
- What education and/or training do you have that relates to your work?
Currently hold 2 Florida Contractors Licenses Currently hold backflow testing license Currently hold backflow repair license Florida Section American Water Works Accredited Rinnai Dealer Bradford White Contractor