FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair and transparent, based on the scope of work and materials needed. We provide upfront estimates with no hidden fees, so you know exactly what to expect. We also offer competitive pricing and discounts for repeat customers or larger projects. Emergency plumbing services are available 24/7, and we always discuss costs before starting any work.
- What is your typical process for working with a new customer?
We start with a quick consultation to understand the issue or project needs. After assessing the job, we provide a clear, detailed estimate. Once approved, we schedule the work at a convenient time and ensure everything is completed efficiently and to the highest standard. For emergencies, we respond immediately to resolve the issue as quickly as possible.
- What education and/or training do you have that relates to your work?
Our team is fully trained in all aspects of plumbing, including installations, repairs, repiping, and emergency services. We stay updated on the latest industry techniques and technologies to provide the most effective solutions for our customers.