FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is tailored to the specific needs of each project. Factors such as the size of the space, surface condition, and desired finish influence the cost. We offer competitive rates and occasionally run seasonal promotions or discounts, especially for larger projects.
- What is your typical process for working with a new customer?
1.) Initial Phone Call: From our initial phone conversation, where we grasp your unique needs and circumstances, we provide a transparent ballpark estimate for your project. If the phone discussion and ballpark figure align with your expectations, we'll arrange an in-home visit at your convenience. During this visit, precise measurements are taken, and our advanced estimating software calculates labor and material costs on the spot. Expect to receive your detailed quote on the same day! 2.) Color Selection & Scheduling: Upon approval of the estimate, clients enter the color selection phase. We offer the flexibility to source or match colors from any manufacturer. Our professional Color Consultants are available to assist you. Next, our Office Manager collaborates with you to choose optimal painting dates based on your schedule. 3.) Prep, Paint & Clean-Up: Preparation is paramount for enduring, beautiful results. Our skilled crews meticulously prepare surfaces, cleaning and patching as needed. Fixtures and flooring are carefully masked off. Following manufacturer best practices, each layer of paint is applied to prevent premature peeling and cracking, ensuring a stunning, long-lasting finish. Once dry, thorough site clean-up ensues, with removal and disposal of all tape, tarps, and coverings. Furniture is reset to its original configuration, leaving your freshly painted home ready for occupancy. 4.) Your Final Walkthrough: A crucial step in our process is the final walkthrough. Your Project Manager accompanies you on a quality check to ensure our highest standards are met, surpassing your expectations. Your satisfaction is our priority.
- What education and/or training do you have that relates to your work?
Having serviced 32 Jacksonville neighborhoods, and over 1,000 painting projects, our team boasts 4+ years of consistently delivering quality work. Plus, our extensive portfolio includes a wealth of video content and before-and-after photos showcasing our expertise.